Comcast: Comcast technical support, may I help you?
Me: Good evening, my cable modem has lost sync.
Comcast: What’s your phone number?
Me: 2-0-6-8-6-7-5-3-0-9
Comcast: Give me just a minute.
Me: No problem.
(a minute later)
Comcast: And what operating system are you using?
Me: It doesn’t matter.
Comcast: Well, we only support Windows and Mac at this time …
Me: Understood, but I’m not asking for PC support.
Comcast: But you said …
Me: I said my modem lost sync, my computer is just fine.
Comcast: Okay, but …
Me: I’m asking for an IP address for my modem. Not my operating …
Comcast: Well, unless I know what operating system you’re using I can’t …
Me: Yes you can, the modem isn’t connected to a computer, it’s connected to the cable sticking out of the wall …
Comcast: But how …
Me: The modem has lights on the side that show when it’s synced and those lights are currently unlit …
Comcast: How do you know that the problem isn’t with your computer?
Me: Oh, well, that’s easy, so I’ll go ahead and explain it to you … see I know the problem isn’t with my computer because I’m not FUCKING RETARDED!!!
Comcast: (click)
And to all, a good night.
My Saturday was like this:
Watching some TV while the wife and I surf the web.
TV and Web go out at the same time. I think about calling Comcast but see a bucket truck with their name outside the window. I was in the process of updating an app on a market because I wanted to try and make money, not that it matters to Comcast.
We leave to get groceries and notice two more trucks outside the building.
We walk to QFC, get food, load the cart, walk home, and 2 additional Comcast trucks have shown up.
Go upstairs, unload cart, change out laundry and go back online… for about 5 minutes until Comcast cuts the connection again.
The fuckers decided to upgrade the building connection on a Saturday morning, not in the middle of the night, a weekday or any other time when 80% of the residents would be offline. No notice via email, just cut the connection and fuck the users.
I was not a happy camper. I was going to call or chat to get a credit but figured the $1 I would get was not worth the effort.
I apologize for the experience. I work for Comcast. If you guys still need help, please feel free to reach out to me. I will be happy to help.
On your reply, please include your account info and a link to this page for reference.
Thanks,
Mark Casem
Comcast Corp.
National Customer Operations
We_can_help@cable.comcast.com
When HD DVR’s first came out years ago, I finished my basement, installed my first HDTV and called Comcast because they gave the free HD DVR, while with DirecTV you had to shell out $300+.
After using two vacation days waiting for Comcast techs who never came I decided to schedule BOTH DirecTV and Comcast installation for my 3rd try.
Third time WAS the charm as the Comcast guy showed up, just in time to see the DirecTV tech putting my antennae on the roof.
Over the past 8 years or so I must have gotten $500 worth of mailers from Comcast. They come a few times a week. And I love ripping every single one of those cocksuckers in half just as much as I love the shit out of my DirecTV.
Comcast was an EPIC FAIL before anyone had even an inkling of what an Epic Fail would one day come to signify.